GО2GО car sharing is a convenient car rental service through a smartphone app. With GО2GО carsharing, you manage your car rental completely from your smartphone - view information about car availability, book a car, make payments via a linked card, start and end your trips. There is no need for live communication with the service staff, no payment to the cashier and large deposits. The fare includes full service: fuel, car wash, insurance, seasonal tires and other safety and comfort items. We make the process of carsharing as easy as possible: come pick up the car, open it through the app on your smartphone and let`s go!

Choose the best fare for your trip, and a trip by car of our service will cost 20-30% cheaper than a taxi ride. In a GО2GО car, you are not dependent on an unfamiliar driver and build your own convenient route. And our cars are always serviceable and well maintained, because your comfort and safety is a priority.

Drivers say that using carsharing is convenient, simple and profitable. Why do clients choose us? When you need to travel on business in different months, following your schedule, and you don’t want to depend on taxi services. If the family needs another car from time to time - take the children to classes, go shopping, etc. When your own car is being repaired, but you don’t want to change the usual rhythm of life. When you are waiting for the ordered car in a car dealership or abroad. If your own car is no longer needed, its maintenance and losses on the difference in price are more expensive than using carsharing. When you need transport from point A to point B, a car from carsharing gives you freedom of movement, which is impossible when choosing a taxi or public transport. After all, it's cheaper than a taxi, and you don't have to pay for maintenance (maintenance, tire changes, washing, refueling), which is a big expense if you use your own car. In the GО2GО service, we take care of all related costs!

Our fleet now includes cars running on gasoline, diesel fuel and in a combination of gasoline + gas: Audi A4, BMW 320, Volkswagen T-Roc, Volkswagen Tiguan 2.0 TSI, Skoda Kodiaq, Toyota Camry V70, Toyota Camry V40, Skoda Oktavia A7, Skoda Oktavia A8, Hyundai Elantra, Skoda Karoq, Skoda Rapid, Ford Focus, Ford Fiesta, Volkswagen Jetta, Volkswagen Polo, Skoda Fabia, Nissan Leaf, Hyundai H1. The GО2GО fleet is constantly expanding and updating. See the app or website for the current list.

Car sharing is a car rental service with per-minute billing. This means that you can rent a car for a period of 1 minute to a day or more. GО2GО offers flexible rates tailored to a particular duration of trips. You can choose per minute, hourly or daily rate according to your needs. For a list of available rates, see "Auto and rates.

Step one - download the GО2GО app in the AppStore or GooglePlay. Step two - register in the application, for which upload a copy of your passport, driver's license and a selfie photo to your personal account. Your documents will be checked and you will get access to our fleet. Book the nearest free car and go on business!

Download the GО2GО app on GooglePlay (for Android OS gadgets) or AppStore (for IOS).

You can become a GО2GО carsharing user if you are over 18 years old. The service can be used by citizens of Ukraine, foreigners and stateless persons.

To register in the GO2GO car sharing application, take a photo of the following documents and upload them to your personal account:

1. Photo of the passport page with a photo (1 photo). If you have an ID card - the front side of the card. If you are a foreigner - the first page of the passport with which you entered the country, or a permit for permanent or temporary residence in Ukraine, if you received one.

2. The second page of the passport or the back page of the ID card

3. Photo of the passport page with the place of registration (residence). If you have an ID card - extracts from the register (usually printed on A4 paper), or a screenshot of "ACTION". If you are a foreigner - a photo of a visa or border service mark with the date of entry into Ukraine, or the address of permanent or temporary residence in Ukraine specified in the document.

4. Photo of the front side of the driver's license.

5. The reverse side of the driver's license.

6. Your selfie with your passport or ID card.

After we check your documents, you need to add your bank card details to your personal account to start using the service.

We allow up to 48 hours to check your documents, but usually everything happens in a day or even faster.

The service can be used by both citizens of Ukraine and foreigners and stateless persons.

Your account is proof of your identity. That is why only you can use it! You cannot transfer the right to drive a car and use the account to other people - even if they are parents, spouse, children, other relatives or friends. Such actions are considered a serious violation of the rules of the service and involve fines. You have already made sure that it is very easy to register and use GO2GO. So feel free to recommend us to your friends and family — share a useful life hack for moving around the city.

There are problems with adding a credit card to the GO2GO service, although the operation of freezing 1 hryvnia is successful?

Maybe on your map:

• a ban on transactions on the Internet is established;
• a low limit for online payment is set or enabled (insufficient to use the service);
• non-acceptance payments are blocked;
• low card status (Visa Electron, Maestro).

Find out with your bank, and if the problem cannot be solved, try another card.

To update your contact information, write to us in the application through the "Support" option or send an email to info@go2go.rent with the subject line "Change of personal data". In the letter, you need to describe in detail what data you want to change.

Do you receive an SMS password to enter your account? Contact GО2GО support or login via Telegram, Viber or Facebook messenger.

The reasons for blocking can be different. Most often - incorrect or outdated personal information in the account, violation of the rules of the service. To quickly find out the reason for the blocking and correct the situation, contact our manager.

To pay for the use of cars in the GО2GО service, add your bank card details to your personal account in the application. 

During the check, 1 hryvnia will be debited from the card, which will soon be returned - within the period specified by the rules of your bank’s payment system. 

Before the start of the trip, a deposit in the amount of 1,000 to 10,000 hryvnia is blocked on the card. Payment for the trip is made additionally depending on the selected fare. T

he standard deposit amount is 1000 UAH. for any tariff. If the management experience is less than two years, the deposit is: 

• up to 1 year - 10,000 UAH, 
• up to 2 years - 5,000 UAH. 

An increased deposit is taken for the first 500-1,000 km. and can be reduced to standard based on the results of trips, and access to all cars is also open. 

The deposit is returned within 24 hours after the end of the trip if the driver does not have a negative balance after the rental. The bail can be increased for drivers for constant violations of service rules, speeding, or low scoring ratings. Its amount can reach 10,000 hryvnia. 

However, after ten trips without unpleasant “adventures,” the system will reduce the amount of the deposit. If payment for the service from the card is not completed, the money will be debited from the deposit amount. 

The balance of the deposit will be returned in accordance with the rules of the bank's payment system (usually within a few days, but not more than 14).

The cost of all GO2GO service tariffs includes: 1. Car use 2. CTP liability insurance 3. Fuel 4. Car wash 5. Seasonal tires 7. Support 24/7 8.Car maintenance 9. Taxes and fees

A deposit is an amount that is blocked on your card before the start of the trip. Payment for the trip is made additionally depending on the selected tariff. 

The standard amount of the deposit is UAH 1,000. for any tariff. If the management experience is less than two years, the deposit is: up to 1 year - 10,000 UAH, up to 2 years - 5,000 UAH. 

The increased deposit is taken for the first 500-1,000 km. and can be reduced to standard based on trip totals and open access to all cars. The deposit is returned within 24 hours after the end of the trip, provided that the driver does not have a negative balance after the rental.

This happens if the system was unable to debit money from your card after the trip was completed. The required amount will be deducted from the deposit, and the difference will be returned. However, in this case, the refund of the balance occurs within 14 days and depends on the rules of your bank.

The first amount is a deposit, the second amount is the cost of your trip. The first amount is a holding (blocking) of funds on the card, a temporary retention of the amount on the account, which is returned to you within 24 hours after the end of the trip, and the second is a phased write-off of funds for your trip. The rental cannot be ended with a debt (negative balance). In this case, the funds may be written off from the blocked amount. The remaining deposit may be credited to your balance or will be returned within a few days, when exactly will depend on the rules of your bank's payment system.

During the trip, the system might send you a request to partially debit the trip. If the specified amount is not debited from the card, you will not be able to unlock the car. This can happen during a long trip or a trip with high mileage. To continue the trip, top up the card by paying this debt and continue the journey.

Booking a car in the GО2GО service is free. It lasts 20 minutes. During this time, you must get to the car, turn it off and start driving.

In the GО2GО service, billing is per second. You can choose a convenient rate for yourself depending on the period of car use: per minute, hourly or daily. 

When choosing a per-minute rental (Tariff Minute +), payment is charged based on the tariff per minute of using the car or per minute and distance. 

The cost of hourly rental (tariff Hour +) is charged for the ordered number of hours. At the same time, payment for the distance may be charged additionally if the driver has exaggerated the volume of included services or the tariff provides for an additional payment for the distance. 

When choosing a daily rental (Day + tariff) the cost of rental per day is charged in advance. In the case of using the car for less than 24 hours, payment is still charged for a full day, regardless of the period of using the car. 

Additional payment for distance may be charged if the driver has exaggerated the volume of included services or the tariff provides additional payment for distance. 

You can view all rates on the Cars and Rates page or in the GО2GО app.

You choose the rate before booking the car. Which tariff suits you best? The choice depends on the purpose and duration of the trip, as well as on traffic. For short trips, during which you know how to avoid traffic jams, choose a per-minute rate. For the first trips, we recommend an hourly rate. So you can take your time, calculate the time correctly and not overpay for additional minutes and kilometers. Are you planning a long trip? - Choose the Doba+ tariff, which is designed for trips from 24 hours.

When you use the service for the first time in a day, in addition to paying directly for the trip, the application blocks the amount of the deposit on your account. This operation is visually similar to debiting funds. The amount of the deposit is returned to the account within 24 hours, if you have no debts.

No refunds are available for unused time or kilometers of your trip.
Please plan your trip in the best possible way and use your reserved time accordingly.

Further refunds may be considered in the following exceptional cases:

• technical problems with the vehicle

If your trip time exceeds the selected rate, the system will automatically switch to per-minute billing, which will be added to the cost of the rate used.

Yes, it is possible to change the rate during an active rental.

Please note: You can only increase the rate, i.e. change it to a higher one. It is not possible to change the rate to a lower one.

Important:

Please always read the terms and conditions of the selected rate carefully.

Unused kilometers or time are not refundable.

It's simple) The GО2GО application in your smartphone is the key to the car. Click on the button Open in the application next to the image of the booked car. This will unlock the door. You will find the ignition key itself inside the car. To end the trip, close the car door from the outside without locking it with the key and press the End button in the application.

Search for a car near you on the map of the GО2GО app or in the Radar section, where you can search within the radius you set. After pressing the Book button, the car will be reserved for you. You will have 20 free minutes to get to the car located in the location specified in the application.

"Radar"" is a feature of the application, thanks to which you can be notified when available GО2GО cars appear. How it works? Let's say you open the program and see that there is no free car nearby. Activate the "Radar", indicate the range. As soon as there is a free car, the program will send a push notification so that you can be the first to book it.

To remove the keys and documents, you do not need to go to the service office. Open the car door from the application, and you will find all the necessary documents and keys inside.

We ask that you always conduct a preliminary review of the vehicle. If there is damage or debris in the vehicle that you do not record and report, we will not be able to determine that it was made by another user or a third party. How to conduct an inspection? 

So, you booked a car, walked up to it and unlocked it through the app. 

The deposit was blocked on your card, the car door opened. After that, you have 5 free minutes to view the car and check documents. 

Please rate the condition of the vehicle and take some photos. In the appendix you will find recommendations for the correct photography - thanks to the indicated angles, we will see possible damage. 

These photos are an attachment to the electronic act of acceptance and transfer of the car, they demonstrate the condition in which you received the car. 

In addition, make sure that the car has an insurance policy, a fuel card and documents for the car.

At the end of the trip, the car becomes available to everyone. Need to continue the journey? Press the button to book and / or start the trip. Worried about your car being intercepted? Use the "standby" mode, which temporarily blocks other users from accessing this car.

Thanks to the standby mode, you can lock the car without ending the rental. This is a useful option when you need to go about business and then return to the car and continue the trip.

If you have any questions about opening the gas tank flap in the Skoda Octavia A7, watch the instructions on YouTube at the following link:

https://www.youtube.com/watch?v=9_K2rF7VClQ

The GО2GО car can be driven within the "use zone" specified in the application. It is forbidden to drive outside it. In critical cases, when you need to leave the zone, you can contact the Support Service before the start of the trip, and they will tell you how to proceed. You can only complete the trip in the "end zones", they are marked in a darker color on the application map. At the end of the trip, make sure that you park according to the rules of the road. Outside the "completion zone" you can leave the car only in the "standby" or "transfer" modes.

To do this, the GО2GО app has a button to evaluate the route to the car before booking. Press it and you will see the distance and approximate walking time from your place of stay to the car. If you have already booked a car, click on the "route to car" button and the application will plot the route.

GО2GО rates do not include the cost of parking in paid parking lots. If necessary, you can choose paid parking for a temporary stop, but pay for parking in this case yourself. To complete the trip, it is mandatory to use only the parking areas indicated in the GО2GО app as completion zones.

Using the GO2GO car sharing service, you can travel outside Kyiv. But the trip must be completed within the city limits, namely in one of the completion zones specified in the GO2GO application. At the same time, you must inform GO2GO about your trip outside the city and pick up a spare tire at the GO2GO service (Akademik Zabolotny Street, 5 B)

Return the vehicle to you at one of the end-of-trip areas specified in the GО2GО app.

Of course! You can end your rental in any area that has a ride end zone. See the list of termination zones in the GО2GО app.

GО2GО cars are refueled by service employees. But if you use a car with a critical fuel level (less than 20%), you can either fill it up and get bonuses for helping, or use another car. According to the rules of the service, if less than 20% of fuel is left during the trip, the car must be refueled. You need to do this at one of the proposed filling stations of our partners. Select the search function for partner filling stations in the application. In the glove compartment you will find a fuel card that you can use to pay. To activate it, contact the Support Service. For your time and care, we will give you 50 bonuses. If it so happened that there are no filling stations-partners nearby, and the amount of fuel is critical (less than 10%), contact the Support Service. They will provide advice on refueling the car at their own expense. We will compensate you for the cost of fuel to your bonus account and add a bonus of 100 UAH.

You can fill up your car at our partner OKKO, WOG gas stations. You can find the list of filling stations-partners in the appendix.

This information will be indicated in the car card, and you can view it already when booking in the GО2GО application.

The first option is to buy liquid at a gas station yourself and down with the windshield washer. The second option is to let us know about the problem and we will find a way to solve it.

If you can’t take out the garbage yourself, or the car is so dirty that it’s not comfortable to start a trip in it, you can take another car. In any case, be sure to report the problem to our manager.

When you are allowed into the car, the amount of the deposit is blocked on your card. If the money was not blocked by the card, the car will not be turned off. Check the amount on the account, the limit for transactions on the Internet and the permission to carry out Internet transactions. If the problem is not resolved, call the Help Desk.

Call the Support Service on any phone. You will be asked to answer security questions and after identifying your face, the operator will help you lock the car and complete the rental.

For such situations, the application has a “blink” button. Press it and you will see that the desired car is flashing its headlights and / or you will hear a beep. This feature works with a certain delay, so next time you can use the option in a few seconds.

Before use, we ask you to carefully inspect and take pictures of the vehicle. If the car has damage that is not marked with a "Yoi"! sticker, report it to the operator and send a photo to the GО2GO Support Service through the application. The operator will tell you the next course of action.

Damage marked with a "Yoi!" (The sticker means we've already seen them). Any damage less than 5 cm, unless it is a glass surface or a dent. In any case, you can take a picture of the damage and send it to us through the program - we will record all the information.

We will inform the operator of our Support Service about the problem - we will fix it as soon as possible. In the meantime, you can take another car.

In the cold season, you can use the warm-up function. After inspection, press in the application to warm up and start the engine. We provide additional warm-up time (usually 5 minutes). To finish warming up, press "continue" and start driving away. The system will record the start of movement and automatically switch the rental to use mode. Attention! For the "warm-up" function to work, this option must be enabled in the settings menu.

Stop, turn on the emergency stop signal and contact the Help Desk. The operator will tell you what to do next.

Park the car, call the Help Desk and tell the operator about the situation. We will fix the problem as soon as possible." In the meantime, you can use another vehicle.

Check if all the items necessary to complete the rental are completed. Namely, whether the lights are turned off, whether the car is put into parking mode, whether the windows are closed, etc.

I will inform the Support Service about the circumstances under which this happened. Do everything possible to return the car from the impound lot on your own. If the return is made by our employees, the driver compensates for the costs incurred during the evacuation, payment for the maintenance of the car in the penalty area and administration, and also provides all documents for the return of the car.

In this case, you cannot technically rent a car due to the lack of light and communication. If you have reached the paid usage time and the car does not respond to commands, you need to call the support service and cancel the rental. The money spent on a paid reservation will be returned to you within 24 hours.

The GО2GО carsharing service at its own expense insures the civil liability of users. You will find the corresponding “autocitizenship” policy, along with other documents, in the glove compartment of the car.

In the event of damage, the User's liability is limited to payment to the Contractor.: - 30,000 (thirty thousand) hryvnias 00 kopecks for an "economy" and "budget" class car (Skoda Fabia/ VW Polo), if the total amount of damage does not exceed 70,000 (seventy thousand) hryvnias. In the event that the amount of damage exceeds 70,000 (seventy thousand) hryvnias, the limit of liability amounts to 30 000 (thirty thousand) hryvnias 00 kopecks plus an additional 25% (twenty-five percent) of the amount of damage in the part that exceeds 70,000 (seventy thousand) hryvnias for an "economy" and "budget" class car. - 50,000 (fifty thousand) hryvnias 00 kopecks for a "standard" and "comfort" class car (Skoda Octavia A7 / VW Jetta / Skoda Rapid / Toyota Camry V40 / Hyundai H1), if the total amount of damage does not exceed 90,000 ( ninety thousand) hryvnias. In case the amount of damage exceeds 90,000 (ninety thousand) hryvnias, then the amount of limitation of liability is 50,000 (fifty thousand) hryvnias 00 kopecks plus an additional 25% (twenty-five percent) of the amount of damage in the part exceeding 90,000 (ninety thousand) hryvnias for the Car "standard" and "comfort" class (Skoda Octavia A7 / VW Jetta/Skoda Rapid / Toyota Camry V40 / Hyundai H1). - 70,000 (seventy thousand) hryvnias 00 kopecks for a "business" class car (Skoda Octavia A8 / Audi A4), if the total amount of damage does not exceed 70,000 (seventy thousand) hryvnias. If the amount of damage exceeds 110,000 (one hundred and ten thousand) hryvnias, the limit of liability is 70,000 (seventy thousand) hryvnias 00 kopecks plus an additional 25% (twenty-five percent) of the amount of damage in the part that exceeds 110 000 (one hundred and ten thousand) hryvnias for a "business" class car (Skoda Octavia A8 / Audi A4). The user of the service participates in the financial compensation of the incurred losses, if: 1. The user is to blame for the accident 2. The fault lies on both sides (GO2GO user and other road user) 3. The culprit of the event has not been identified If the culprit is a third party, and it is established, the compensation amount will be paid in full by the third party, and the material participation of the GO2GO service user in the compensation will be zero. You can also connect a special tariff in the GO2GO application, for which the maximum fine is limited to UAH from 10,000. (More detailed information in Clause 20.2.1.2. of the Public Offer Agreement)

A deductible is the amount of material damage that you will not reimburse and pay in the event of an accident. That is, if the deductible is 5,000 hryvnia, in case of damage to the car for 50,000 hryvnia, you will have to pay 45,000 hryvnia (that is, the amount of damages, excluding the deductible amount). If, as a result of a traffic accident, damage was caused in the amount of, say, 2,000 hryvnias, the user receives the full amount - 2,000 hryvnias.

The situation is unpleasant, but do not lose heart - we will help. The action plan is the following: • Do not leave the scene of the accident, do not move the car or objects at the scene of the accident. • Call the police on 102. • Let the Help Desk know what happened. • If there is another participant in the accident, write down and transfer to the GО2GО operator his data (number and make of car, driver data). • Wait for the police to arrive and complete the paperwork about what happened. • GО2GО Help Desk will help complete the trip, contact the insurance company and, if necessary, send a tow truck and personnel to the scene of the accident. • Hand over the documents about the accident to the GО2GО representative no later than the next day after the accident. You can also send photos of these documents through a convenient messenger.

The cost of damage caused as a result of an accident is assessed by an independent expert. 

In case of damage to the car sharing car, including as a result of an accident, the user's liability is limited to the payment of the "liability limitation amount" in favor of the company. The amount of this amount depends on the class of the car and the total amount of damage:

For economy and budget cars (Skoda Fabia / VW Polo):

• UAH 30,000, if the total amount of damage does not exceed UAH 70,000
• If the amount of damage exceeds UAH 70,000: UAH 30,000 + 25% of the amount exceeding UAH 70,000

For standard and comfort class cars (Skoda Octavia A7 / VW Jetta / Skoda Rapid / Toyota Camry V40 / Hyundai H1):

• UAH 50,000, if the total amount of damage does not exceed UAH 90,000
• If the amount of damage exceeds UAH 90,000: UAH 50,000 + 25% of the amount exceeding UAH 90,000

For business class cars (Skoda Octavia A8 / Audi A4):

• UAH 70,000, if the total amount of damage does not exceed UAH 110,000
• If the amount of damage exceeds UAH 110,000: UAH 70,000 + 25% of the amount exceeding UAH 110,000

The driver is always responsible for non-observance of traffic rules and payment of fines. We receive fines and immediately pay them by debiting the corresponding amount from the driver’s bank card specified in the personal account. The GО2GО service informs the driver about debiting the card to pay the fine. Write-offs are made taking into account the commission for the administration of fines.

According to GО2GО rules, you can use the service if you are over 18 years old.

Giving the steering wheel to unauthorized persons during the trip, as well as driving a rented car from someone else's account, is prohibited!" We understand that you want to share your cool GО2GО experience. But it would be more correct to recommend friends to register themselves in the service and use its capabilities to the fullest. And if your friend is in the passenger seat with you, you can complete the trip, and he can book the same car and transfer to the driver's seat.

Traveling outside the travel zones defined in the application is prohibited by the rules of the service. This is primarily due to the fact that it is within these zones that we can provide you with full support during your trips.

According to the rules of the service, the transportation of oversized cargo is prohibited. Regarding the transport of pets, if you guarantee the cabin is clean and free of damage, we will not apply sanctions. It is better if you take care of safety and take a carrier or cage for your pet. We sincerely hope that our users treat others with respect, and therefore strive to leave behind a clean and undamaged car.

Smoking in a GО2GО vehicle is a flagrant violation of the rules and a penalty. You can not smoke not only regular, but also electronic cigarettes and IQOS.

Call our manager as soon as you remember the forgotten things and report all the circumstances of the situation. We will make every effort to find and return to you what was left in the car.

Did you find things forgotten by someone in the car? Please contact the GО2GО manager and let them know. We thank you for your concern, and we will do our best to quickly return the things to the owner.